Both of the young people involved have a significant intellectual disability and difficulty in communicating their feelings. This can vary depending on the nature of the organisation, but may include: Forms are also a part of the policy and procedures manual, Following is an example of a policy and procedures manual from the Carmen Poldis Community Centre. Create a process to review all retained documents and establish their destruction timeline. For example, input from employees will be invaluable in developing and implementing workplace anti-harassment and anti-discrimination policies, plans or procedures. Policies and procedures should be regularly reviewed in order to ensure they reflect current good practice and legal requirements. For example, you may learn from reading that there is a better way to provide some aspect of service than your service is presently offering. It is a document that formally describes change managementexpectations, processes, and procedures 2. You may have been given unclear instructions for a task from your supervisor, and you’re not sure how to go about it or whether it is your responsibility anyway. when there is a change within the legal requirements, eg new Act of Parliament (legislation) or regulations, regularly as part of your service’s annual review and planning time, as new information on good practice emerges. Sometimes colleagues might also ask you to do something that may not be your responsibility. Ask if it could be discussed at a team meeting to see if others hold similar views or have further knowledge on the topic. For example, the organisation may have a written policy that staff meetings occur every second Wednesday. Vitally important to your business.. Employees are required to be informed about these policies and procedures and their legal implications to ensure smooth operations in an organization… 07 Food Services. These are employed to protect the rights of company employees as well as the interests of employers. Updating policies and procedures should be a collaborative process. We feel much more comfortable in the workplace when we know what is expected of us! How could the organisation’s policies and procedures assist you to decide what to do? Not only should you spend time ensuring that the organization of your policies and procedures makes logical sense, you should also make sure that an employee from any department, and any level of management, should be able to find the policies that apply to them within 3 clicks. One of the workers (who has been working in the service for a number of years) asks you to attend an interagency and promote a new education programme coming up. It’s important that you seek clarification with your manager or supervisor, to clearly define what is expected of you. There may also be legislative requirements for you and other workers to acquire knowledge about. Julie comes in the next day to find that the staff members on the next shift were not aware of the incident and organised for the two clients involved to move into the same room. coordination/networking with external agencies. The contents page shows you everything detailed in the manual, while the extracts give you examples of, Carmen Poldis Community Centre (.doc 29 kB). You feel anxious and confused about whether this task is your responsibility and how to go about it. Just like societies need laws to create order and common understandings, organizations need policies. Julie is a disability worker in a respite care facility for young people with a disability. (E.g. In truth, the term process is a very loose and flexible phrase which can be used to describe sweeping overviews or detailed steps. Organizational policies also help your company maintain a degree of accountability in the eyes of internal and external stakeholders. Moreover, processes are important. This may lead you to make suggestions to your team or the person in charge, about new or modified policies so that the service is up to date with current issues. However, it can also have a negative effect on an employee’s conduct. 01 Organization. a procedure for formalising an agreement between the service and the client if the client is accepted into the service, including obtaining written consent to share information with other relevant agencies or individuals and the nature of the service that will be offered. For example, translated into different languages or in pictorial form for people with a severe intellectual disability. Add your own device, visitor policy, password policy, se… Consider adding guidance and steps to this Word template for software and hardware purchases and approved models and versions. By clarifying confusion promptly, you may gain a better understanding of what your responsibilities are and how they relate to your colleagues’ responsibilities. Julie has been busy since starting the job and hasn’t had a chance to learn about the organisation’s policy and procedures. It often plays a positive role in strengthening an organization. It is often incorporated into a worker’s duty statement or job description. a clearly defined process for identifying and regularly updating a Community Resource Index so that all workers are aware of what other services are available to refer to (the index contains basis contact details and information about what each service provides), processes for networking with other agencies, including attending relevant interagencies (meetings of local service providers), guidelines for case conferencing (this will be discussed in more detail a bit later), referral protocols, including how referrals should be made, the kind of information that can be shared with other services and any ongoing roles and responsibilities of each service with regard to the client. For example, a staff recruitment policy could involve the following procedures: Why you think it is important for organisations in the CSI to have policy and procedures? 03 Facility Operations. It should lay out in clear language what the purpose is. (a) start putting posters all over the room, (b) propose a new policy and immediately start acting on it. All vacant paid positions will be advertised in local and state-wide papers. You are working in a drug and alcohol community education service where you have been employed for a few weeks. This may take the form of a contract. volunteering to follow things up if others are unable to. Julie makes a mental note to mention it to her supervisor when she is next in. Procedures are step by step instructions, prescribing an exact sequence of action. The importance of policies and procedures, it allows management guide operations without constant management intervention. A policy is a set of general guidelines that outline the organization’s plan for tackling an issue. Identify key processes and tasks in your business, and develop standard operating procedures (SOPs) for each. 9 policies and procedures you need to know about if you’re starting a new security program Any mature security program requires each of these infosec policies, documents and procedures. You have been reading about a recent new theory that affects the service where you work, and you feel that the service’s policies should change to reflect the current thinking. Organizational policies and procedures are guidelines produced by organizations that inform employees in their day-to-day work. Together, policies and procedures provide a roadmap for day-to-day operations. What is the purpose of Organizational policies, procedures, processes and systems for WHS? All information regarding clients will be destroyed 7 years after the client ceases to receive services. Many questions that workers might ask can be answered by organisational documentation. It is designed to ensure any and all changes adhere to this process 3. In what way could Julie’s knowledge and following of policy and procedure have prevented this unfortunate incident? Procedures are specific, factual and succinct. What could you do to determine what action to take? The organization’s policy and procedures help to understand the organization’s views and the values of specific issues. This will help ensure they do not get frustrated and abandon their attempt at being compliant. Ensure your policies are documented and accessible. Most workplaces have committees made up of management representatives and workers to regularly review the policies and procedures of the service. It communicates an organisation’s values and the organisation’s expectations of employee behaviours and performance. Some policies may need to be revised on a bi-annual or quarterly basis. This may be a client handbook or pamphlet, containing information about the staff, the programme, expectations of clients and grievance procedures. It is helpful when designing any human rights plan, policy or procedure, to get input from all parts of the organization. They may include timelines, specific forms to be used and template forms. What are Policies and Procedures? If you were to go out every day for lunch, you would miss this valuable networking time. For example, staff are increasingly working alone in a domestic violence service, despite occupational health and safety legislation contradicting this practice. policies about what is expected of service users (clients). Organizational policies and procedures are usually what guide a company. Policies and procedures go hand-in-hand but are not interchangeable. As you review each of the sections keep in mind that the policies and procedures you develop need to be appropriate to your organization and clearly communicated to everyone from the board to the staff. Version control shall be used to preserve the latest release and the previous version of any document. The drive for most nurses is to ensure safe results in quality care. Policies and procedures are an essential part of any organization. Company policies and procedures are an essential part of any given organization. Information needs to be provided in a way that is meaningful to the client. Firstly, let’s define policy and procedures. Written policies and procedures are essential to the effective and efficient operations of your programs and organization. The exact types of policies will vary depending on the nature of the organization. Take a look to see the recommended sample policies that don't sap employee spirits and steal their lives and private time. 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